TERMS AND CONDITIONS

 

INTRODUCTION

Welcome to blanc.earth (“Website”). The domain name blanc.earth is registered in the name of BETTER BLANC PRIVATE LIMITED, which is established in India. Its principal place of business is at No. 788, 22nd A Main Road, Sector 3, HSR Layout, Bengaluru - 560102. Blanc is in the business of retailing apparel and lifestyle products. Blanc and/or its affiliates provide website features and other products and services to you when you visit and shop on the website blanc.earth, use Blanc products or services. Blanc provides the said services subject to the following conditions. This user agreement (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) is between you (“you” or “End User” or “your” or “Buyer” or “Customer” or “Registered User”) and Better Blanc (“Company” or “us” or “We” or “Blanc.earth”). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Website.

 

RIGHT TO CHANGE

Better Blanc reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Website.


PRIVACY

We view the protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We process your personal data as per our privacy policy. Click on the link to learn more about our Privacy policies: https://blanc.earth/pages/privacy-policy-1


ELECTRONIC COMMUNICATIONS

When you use any of Better Blanc’s services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.


INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Better Blanc owns all Intellectual Property Rights to and into the website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not ), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Better Blanc without obtaining authorization from it.

User shall not upload post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right. Better Blanc does not have any express burden or responsibility to provide the Users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the website, the User warrants that the owner of such material has expressly granted Better Blanc the royalty-free, perpetual, irrevocable, non- exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other end user to access, view, and store or reproduce the material for that end user’s personal use. User hereby grants Better Blanc, the right to edit, copy, publish and distribute any material made available on the Website by the User. 


ORDER CANCELLATION BY BETTER BLANC 

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. Better Blanc reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by Better Blanc.


PAYMENT

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the present limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

All payments made against the purchases /services on the Website by you shall be as against the MRP or such other price displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Better Blanc. If required before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a full proof online shopping environment to our users.



DELIVERY

Better Blanc endeavours does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Better Blanc fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, Better Blanc may at its discretion charge you for additional shipping cost.



RETURNS AND PLACEMENT

If the customer finds any problem such as a) receiving a defective/damaged product or b) receiving the wrong product, the customer can return or exchange the product up to 15 days from the date of delivery. The Customer can send us an email to support@blanc.co.in stating their concern with the shipped product and request a return.

 

We will accept the return of the product only if the following terms are fulfilled:

  1. The product must be in its original packaging.
  2. All tags must still be attached to the garment.
  3. The products must be unused, unwashed and undamaged.

Otherwise, we may not accept the returns and send them back to the customer. The discretion of accepting or refusing a returned product lies at the end of Better Blanc.

 

Once our team accepts the return request, we will arrange a pick-up of the products. It can take 4-10 working days for the product to get picked by our courier partners. If we are unable to do so, we will notify the customer regarding the same. They will be required to dispatch the product using a reputed courier in their respective area within 4 working days of receiving such notice. In such a situation, courier freight charges will be reimbursed as determined by the logistics team upon prior consultation with Better Blanc. Better Blanc may not refund the product price if the returned product do not fulfil the terms mentioned in the preceding paragraph.

 

 REFUND

If a product returned is duly accepted by Better Blanc, the value of the said product, as originally paid by the customer, will be refunded only in the form of store credit/ a voucher/ refund to the original account holder if the third party payment gateways allow such refund. It would take 7-14 working days for a refund to reflect on a customer's account after initiation. A promo code, once used, shall not be refunded in case of cancellation of order either by the customer or Better Blanc. 

 

SHIPPING 

We have some good news - we have Free Shipping :)

All orders placed in our store are shipped for free across India.

We work with multiple delivery partners to ensure that our products reach every nook and corner of our country.

 

Delivery Timing for standard shipping:

To metros - Delivery within 3-8 working days.

Rest of India - Delivered within 3-14 working days. 

International - Delivered within 7-28 working days.

 

All the above timelines are applicable for orders received before 4 pm (IST). We will do our best to dispatch orders on the same day or the next business day for orders received after that.

The customer will receive a tracking number by email and SMS once the product has been dispatched. The customer's shipping address and pin code will be verified with the database of Better Blanc before they proceed to pay for a purchase.

 

PRODUCT DESCRIPTIONS

Products displayed on Better Blanc attempts to be as accurate as possible. However, Better Blanc does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Better Blanc is not as described, your sole remedy is to contact Better Blanc within 48 hours of receipt and Better Blanc riser vest the right to provide a solution as per its discretion. Better Blanc is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.


PRODUCT COMPLIANCE

Products displayed/ sold on the Better Blanc website are manufactured/ procured as per the applicable local laws of India and are in conformity with the required Indian industry standards.


PRODUCT PRICING DISCLAIMER

The prices displayed on our website may differ from prices that are available in stores. Further the prices displayed in our catalogues are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.


INACCURACY DISCLAIMER

From time to time there may be information on our Website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Better Blanc reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

 

WARRANTIES AND LIABILITY 

All information, content, materials, products (including software) and other services included on or otherwise made available to you by Better Blanc are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. Better Blanc makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through Better Blanc, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.

Better Blanc does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.

Better Blanc will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that Better Blanc shall not be liable for any damages of any kind related to your use of this Website.

Though Better Blanc shall make all endeavour to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to you through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on the website constitutes, or is meant to constitute, advice of any kind.

All the products sold on the website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is your responsibility to ensure that the products purchased on this website is not restricted in your territory. Better Blanc shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.

Better Blanc will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

 

INDEMNITY

You agree to defend and indemnify Better Blanc (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) from and against all third party claims, suits, damages, claims and losses, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.


BREACH

In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website. Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.

Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.

If you have any questions regarding this, you can contact our Care Team at support@blanc.co.in

 

SEVERABILITY

Better Blanc reserves the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


WAIVER

The failure by Better Blanc to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by Better Blanc of them or of the right any time subsequent to enforce all Terms and Conditions of this Agreement.

 

FORCE MAJEURE

Failure on the part of Better Blanc to perform any of its obligations and the non-furnishing of the service, shall not entitle you to raise any claim against Better Blanc or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through Force Majeure the fulfilment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of Better Blanc that directly or indirectly hinders or prevents Better Blanc from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.

 

COMPETENT COURTS

This agreement shall be construed and the legal relations between You and Better Blanc here to shall be determined and governed according to the laws of India. If any dispute arises between You and Better Blanc regarding your use of the Website or Your dealing with Better Blanc in relation to any activity on the Website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the Courts of Chennai.

Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.

 

GRIEVANCE

Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to support@blanc.co.in

The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.

 

GOVERNING LAW

These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.

This document is an electronic record in terms of the Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.