Frequently Asked Questions

1. How do I place an order?

You can place an order via our website (www.blanc.earth). You can also place an order through our Whatsapp catalog.

2. What are the payment options available?

We accept payments via all major Debit cards, Credit cards, UPI and Net Banking. We also offer free Cash-On-Delivery on all the orders.

3. What is the delivery timeline?

Our standard delivery timeline is 7-10 working days. However, we try to ship the orders the same day and the delivery timeline depends on the delivery pincode.

4. How do I return an order?

In case you wish to return an order, you can request for the same through the “Initiate a return” hyperlink provided on our website footer. Alternatively, you can also send us an email to support@blanc.co.in and we will get back to you.

5. How do I exchange an order?

In case you wish to exchange an order, you can request for the same through the “Initiate a return” hyperlink provided on our website footer. Alternatively, you can also send us an email to support@blanc.co.in and we will get back to you.

6. How do I cancel or modify my order?

If you want to cancel or modify your order, please send us an email to support@blanc.co.in at the earliest. Please note that cancellation or modification of the order is not possible post dispatch of the order.

7. Can I return or exchange an item that I bought on sale?

We do not accept return or exchange of any item that was bought on sale or discount.

8. Do you ship Internationally?

We do not ship internationally at the moment.

9. I think I got the sizing wrong on my order, can I exchange it for a different size?

Yes. We provide free exchange. All you need to do is to request for an exchange through the “Initiate a return” hyperlink provided on the footer of our website. Please note that, we do not accept returns or exchanges on sale or discounted items.

10. What should I do if I receive a defective or damaged product?

We apologize for any inconvenience. Please contact our customer service team with your order number and details of the issue, and we'll be happy to assist you with a replacement or refund.

11. How do I know which size fits me?

You can refer to the size chart that can be found on respective product pages. The sizes are given in both inches and centimeters. Moreover, you can also refer to the fit meter that’s given on the product page to get an idea of the product fit.

12. What sizes do you offer?

We offer a range of sizes to accommodate different body types. Our size chart can be found on each product page for reference.

13. How do I care for my Blanc items?

Care instructions may vary depending upon the material. For detailed instructions, please refer to our care label attached to your item. Alternatively, you can also refer to our wash care tab provided on the respective product page.

14. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. You’ll also be notified via Whatsapp regarding your order.

15. How do I contact you?

We are reachable via phone, whatsapp and email. We typically respond within 1-2 working days. Contact details are provided on the contact us page on our website.

16. Do you have a physical store?

At the moment, we operate exclusively online. However, we occasionally participate in pop-up shows and events. Stay updated by following us on social media.

17. How do you give the refund?

Refunds will only be provided in the form of store credits. You can use the store credits to redeem it against your future purchase.

18. How long will my store credit be valid?

The store credits are valid upto 6 months from the date of issuing.

19. When can I expect my exchanged product once the pickup is done?

Once your original order has been picked up, we will be able to ship the exchange item only after we receive your original item back at our warehouse. 

20. Will you be able to do express shipping?

For any urgent shipping requirement, please email us at support@blanc.co.in

21. How do I place a bulk order?

For bulk orders, please reach out to us via email at thebetterside@blanc.co.in